Refund policy

Last updated: October 6, 2026

This policy applies to purchases made directly through CARAFIO’s official online store at carafio.com.

Orders and Cancellations

If you need to cancel or change an order, email hello@carafio.com as soon as possible. We will try to accommodate your request, but cannot guarantee a change once processing has begun. If the order has shipped, the return policy below applies.

Returns

You may request a return within 14 days of delivery. Email hello@carafio.com with your order number and the item you wish to return. You do not need to provide a reason.

For a change-of-mind return, the product must be unused and unsprayed, with its original packaging and seal intact, and returned with all original components. Discounted items are eligible unless clearly marked Final Sale before purchase.

Contact us for the return address and instructions before sending your item back. You are responsible for change-of-mind return shipping. We recommend using a tracked service and keeping your proof of postage.

We will inspect returned items upon receipt.

Refunds

If your return is accepted, we will issue a refund to your original payment method within 10 business days of receiving the item. Your payment provider may take additional time to post it.

Original shipping charges are not refunded for change-of-mind returns unless applicable law requires otherwise. We do not charge a restocking fee.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, leaking, defective, or different from what you ordered, contact hello@carafio.com as soon as reasonably possible. Include your order number, a description of the issue, and clear photographs where possible. Please keep the product and packaging while we review it.

Depending on the circumstances and your rights under applicable consumer law, we will provide a replacement, refund, or other appropriate remedy. Where the law gives you a choice, that choice is yours. CARAFIO will cover reasonable return shipping costs for confirmed damaged, faulty, or incorrectly supplied items.

Exchanges

We do not offer direct exchanges. If you would like a different item, you may return an eligible purchase and place a new order.

Consumer Rights

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection law.